Frequently Asked Questions
Are online payments safe at Ergowear?
Online payments at Ergowear are safe for both parties. Here’s how we protect against credit card fraud.
- Your protection against credit card fraud: All transactions containing payment information are handled on secure sites provided by the various payment processing providers. This means that we do not store any payment information that – by itself – could be used to make unauthorized purchases by third parties. Therefore when we need to make a refund, we have to go through the payment processing provider of your choice. If you wish to pay an additional amount after completing your purchase, e.g., to upgrade the shipping method, you will be required to re-enter all payment information or go through the PayPal payment authorization process.
- Our protection against credit card fraud: We are proud to accept credit card payments from most parts of the world. Our credit card processing providers have established various means of cross-checking the credit card information submitted to us so that they may protect us from fraud. Occasionally we receive card payments with information that does not pass our internal security checks. When this occurs, we email a request to the customer to provide the correct information to continue to process the order. If the payment is rejected during checkout, this may be due to a variety of factors ranging from gateway settings all the way to your credit card issuer – there is nothing we can do to fix that.
Rev: Feb 2025
Are taxes and duties included in my order total?
Quick answer: Yes, for all orders placed after June 18th 2026 al taxes, duties and fees that may be applicable are included in your total.
Long answer: Following a successful trial period, all orders placed outside the United States on or after June 19, 2026, will include all applicable taxes and duties at checkout. This means you won't need to worry about additional import charges or unexpected fees upon delivery.
To provide this service, we have partnered with Passport. During checkout, you will now see a single charge labeled "Passport Priority Shipping and Duties Paid." While the label references shipping, orders over US$120 qualify for free international shipping, so this amount will only include the applicable duties, taxes, and fees.
Rev: Jun 2026
Are there any “hidden” charges in my payment?
Nope! If you are ordering within the United States, there will be no additional charges. In other countries, for the 0.01% of you guys who have never before placed an international order (no offense!), it’s unusual, but some banks may apply small foreign exchange fees or a different currency conversion when the charge shows up on your statement. Unfortunately, Ergowear and our payment gateway have zero control over credit card issuers' rules, regulations, and policies.
Rev: Feb 2025
Can I cancel my payment?
Payments cannot be canceled online. Don't hesitate to contact us if you need to change your means of payment after placing your order.
Rev: Feb 2025
Can I pay in my own currency?
Please note that our prices are shown in US dollars by default, although you can change the display to some other world currencies for your convenience. Charges will be made in US dollars, so the actual amount charged in your own currency may differ from the value you see - due to currency fluctuations and exchange rate policies of the financial institutions involved in the transaction. In other words, you will see the amount we charge before you confirm payment. Still, the final amount on your statement, in some cases, may differ depending on your bank’s policy regarding foreign transactions ( if you are paying from outside the United States)..
Rev: Feb 2025
Can I request a refund, and how?
Refunds may be granted in the following cases:
- Orders that have been canceled before shipment.
- For goods that have been returned according to our return instructions. In this case, shipping and handling charges are non-refundable.
All refunds will be made to the original means of payment used. To return an item please contact customer service for detailed instructions.
Rev: Feb 2025
Do I really need ergonomic underwear?
If you ask yourself this question, you probably should also ask yourself, do you need underwear at all? Because we are quite sure your answer is a resounding yes, we are also sure everyone should use ergonomic underwear. If you’ve ever felt intimate discomfort during long meetings or drives, pinching or itchiness during walks, some public embarrassment, or even pain from pressure in the scrotum, you should start using ergonomic underwear today. Our pouch underwear and swimwear styles provide the best fit, style, and comfort that you will ever require for male underwear.
Do you ship internationally?
Yes we do!
As of June 2026 international shipping is only available to countries where pre-paid taxes and duties are available through our contracted service partner Passport. In some locations, not all forms of payment may be accepted.
Rev: Jun 2026
GET MORE FOR LESS!
Learn how you can always get up to 50% discount on your favorite pouch underwear and pouch swimwear items* with Ergowear's Smart Shopping:
Return customer discount - If you are registered as a client you are automatically entitled to a 10% discount on all your subsequent orders (from the second order on).
Volume discounts - You are ordering directly from the source. Picking individual orders in our warehouse is time-consuming for us, so when you buy more units of the same item you save us money and we pass those savings on to you! Pay attention to the hints on product pages and during checkout to get the best deals!
Coupons - For certain events we may issue discount or cash coupons that will make your order even more convenient. Please keep in mind that by default coupons have a minimum USD $60 order size. Also, only one coupon can be applied per order and coupons cannot be applied retro-actively to orders already placed. Unless otherwise stated when issued, coupons will expire after 90 days. * And in addition:
FREE Shipping - All orders over US$ 120 are entitled to free economy shipping.
What are you waiting for? Still not convinced about the benefits of ergonomic underwear? Read some of our pouch underwear reviews and go ergonomic today! *Some items may not qualify for these smart shopping discounts.
Rev: Jun 2026
How do I choose the right size?
Please measure your waist where your underwear will sit and then choose according to the desired fit using the following chart for most of our product lines:
For our Board Shorts and Gym Shorts please use the following guides:
