Returns and Cancellations
- Can I get a refund?
- Can I cancel my payment?
- Can I return a product if it doesn’t fit?
- I’m not satisfied with my order, What can I do?
- I have other issues or concerns with my order
1. Can I get a refund?
Refunds may be granted in the following cases:
a) Orders that have been cancelled before shipment.
b) For goods that have been returned according to our return instructions; in this case Shipping and handling charges are non refundable.
All refunds will be made to the original means of payment used.
To return an item please submit a return request through your Ergowear account (log in, go to “Completed orders”, then select the order number, and click on “Returns”, and fill in the request form).
2. Can I cancel my payment?
Payments cannot be cancelled online. Please contact us if you need to change your form of payment after you have placed your order.
3. Can I return a product if it doesn’t fit?
Yes, it is possible to return a product for a store credit if it’s unworn and has all its tags on; otherwise it may be subject to a cleaning an re-packaging fee (currently US$ 5 per item).
To return an item please submit a return request through your Ergowear account (log in, go to “Completed orders”, then select the order number, and click on “Returns”, and fill in the request form).
To avoid mistakes in your order, please make sure you check our size selection guide or contact us before confirming your order.
Only for residents of Chile: Local regulations forbid the return and exchange of undergarments, even if sealed (solo para residentes de Chile: las normas sanitarias prohiben el cambio de prendas íntimas, incluso selladas).
4. I’m not satisfied with my order
All our products have to pass strict quality control procedures that ensure that the product is delivered in optimum conditions to the chosen means of transportation. The fabrics and other materials with which our products are made have been carefully selected and are permanently tested. However, before trying on the products we ask you to first check that the overall quality of the item meets expectations. If it has been damaged by transport or by something else, please return the item without trying it on. To return an item please submit a return request through your Ergowear account (log in, go to “Completed orders”, then select the order number, and click on “Returns”, and fill in the request form).
If you have any doubts about the quality of a product you received, please first contact us.
5. I have other issues or concerns with my order
Sometimes a product is not what you expected it to be, it can happen to all of us. Whatever the nature of your concern, please contact us immediately and we’ll try to find a solution.