Can I cancel my payment?
Payments cannot be canceled online. Don't hesitate to contact us if you need to change your means of payment after placing your order.
Rev: Feb 2025
Can I request a refund, and how?
Refunds may be granted in the following cases:
- Orders that have been canceled before shipment.
- For goods that have been returned according to our return instructions. In this case, shipping and handling charges are non-refundable.
All refunds will be made to the original means of payment used. To return an item please contact customer service for detailed instructions.
Rev: Feb 2025
I don’t speak English, please help!
No problem, our agents speak Spanish, Portuguese, German, and Italian!
- No hay problema, ¡también hablamos Español! Y en Chrome puedes usar la herramienta Google Translate en la barra superior de cada pantalla. Sabemos que la traducción no es perfecta, pero al menos ayuda en los pasos del proceso de compra.
- Não tem problema, também falamos Português! No Chrome também é possível usar a ferramenta Google Translate na barra superior de cada tela. Sabemos que a tradução não é perfeita, mas pode ajudar no processo de compra.
- Kein problem, wir sprechen auch Deutsch! Und Sie können mit Chrome die Google Translate-Funktion oben auf jeder Seite aktivieren. Wir wissen, dass die automatische Übersetzung bei weitem nicht perfekt ist, aber sie kann während des Bestellvorgangs sehr hilfreich sein.
- Nessun problema, parliamo anche Italiano! Se utilizzi Chrome puoi anche abilitare Google Translate su ogni pagina. Sappiamo che la traduzione non è perfetta, ma può essere di grande aiuto nell'acquisto.
Rev: Feb 2022
I ordered the wrong size. Can I exchange it?
Yes, you can. If you happen to notice the wrong sizes or products in your order within a reasonable time, we will gladly process your exchange. Before you do anything else please contact customer service and explain your situation.
For obvious reasons, we don’t normally trade back items that have already been used.. If you receive an item and think it will not fit properly, we suggest holding it to your waist without taking off any tags. If you need to request a return, please contact customer service.
Rev: Feb 2025
Do you ever fail?
We put genuine effort into meeting world-class service standards. However, because our international retail operations involve multiple partners, shipping to certain regions or maintaining flawless inventory tracking can occasionally present challenges — sometimes even at an extra cost to us. Still, after more than two decades of manufacturing and delivering underwear worldwide, our experience ensures we’ll do everything possible to keep you happy. Your satisfaction remains our top priority.