Frequently Asked Questions
My package was marked “delivered”, but I never received it.
The main reason for customer’s not receiving their order is because of some issues with the courier. If you haven’t received your package, but we have delivery confirmation from the courier, we will contact them and ask about your shipment with the tracking and or parcel number. Please contact us with the details
Rev: Feb 2025What happens if my package has not shipped?
Suppose the shipping of your package has been delayed for any reason. You can use any contact means to let us know. We normally respond within regular working hours in EST. If this is the case, please always send us your order number for a faster response. Also, once a ticket has been raised, we will contact you until we have received confirmation that the item has been received.
What methods of payment do you accept?
We accept payment by all major credit cards such as VISA, Eurocard/MasterCard, American Express, Discover, Diners Club Card, JCB, VISA debit cards, and MasterCard debit cards. We use Stripe for credit card processing. If you are a PayPal account holder, you may pay by transferring money to us from your PayPal account. You can also pay by credit card once you are on the PayPal payment gateway. Some cards may not be accepted, depending on credit card issuers' restrictions. For your convenience We recently also added Apple Pay and Google Pay.You will be prompted with all currently available payment options during checkout. Don't worry, just take your time to choose what suits you best!
Rev: Feb 2025
What’s included in the shipping and handling fee?
Shipping and handling charges include delivery to the address provided and shown in your order details, subject to local or national regulations, as well as country-specific policies of the courier or postal service. Taxes, duties, or any other local fees at the destination are not included in the prepaid shipping and handling fee (unless you use the pre-paid service called Passport). By placing an order with Ergowear, you acknowledge that you know what taxes, duties, or other related charges may be applicable in your country and agree to pay if requested by the contracted courier or postal service.
Rev: Feb 2025
What’s my size?
Finding the right size remotely can feel tricky, but the size chart below will help you choose the best fit with confidence.
To get an accurate measurement, use a flexible measuring tape around your waist where the waistband will sit. This is typically about halfway between your navel and groin in the front, and slightly above the buttocks in the back.
Tip: If you don’t have a flexible measuring tape or find it difficult to use, wrap a piece of string around your waist first, then measure the length of the string with a ruler or standard tape measure.
Activewear:
While this chart applies to all our underwear and swimwear items, the GYM and Board Shorts in our Activewear section have more specific measuring guidelines that are included among the product pictures.
When will my pre-order items arrive?
When items are available for pre-order, you will see an estimated shipping date displayed next to that item; including a pre-ordered item means that the whole order will not be shipped until the pre-ordered item is ready.
Rev: Mar 2022
Will I be charged sales tax or VAT on my Ergowear purchase?
Our prices are exempt from sales taxes or VAT, except in the following case: Residents of Florida (US) will see their local sales tax added to their invoice. For some countries we offer a service called PASSPORT in which any applicable duties or taxes and fees are added to your shipping value and prepaid. If you choose not to use PASSPORT when you place an order:
- You acknowledge your knowledge of taxes, duties, and other related charges applicable upon arrival in your country.
- You agree to pay these charges if/when asked to do so by the contracted courier or postal service
Rev: Jan 2026