Shipping

Unfortunately once an order has been shipped we are unable to make any changes to the delivery address; if the order is returned to sender we will automatically issue a store credit as soon as the order has been received.

Because the total time from order placement to delivery can vary due to many factors, we strongly advise against placing orders with strict delivery deadlines. Orders with inflexible timeframes risk delays, misplacement, or additional storage fees. Ergowear is not responsible for any losses or extra costs that may result from these situations

Quick answer: Yes, for all orders placed after June 18th 2026 al taxes, duties and fees that may be applicable are included in your total.

Long answer: Following a successful trial period, all orders placed outside the United States on or after June 19, 2026, will include all applicable taxes and duties at checkout. This means you won't need to worry about additional import charges or unexpected fees upon delivery.

To provide this service, we have partnered with Passport. During checkout, you will now see a single charge labeled "Passport Priority Shipping and Duties Paid." While the label references shipping, orders over US$120 qualify for free international shipping, so this amount will only include the applicable duties, taxes, and fees.

Rev: Jun 2026

For orders placed until June 18th 2026:

Our prices are exempt from sales taxes or VAT, except in the following case: Residents of Florida (US) will see their local sales tax added to their invoice. When you place an order:

  • You acknowledge your knowledge of taxes, duties, and other related charges applicable upon arrival in your country.
  • You agree to pay these charges if/when asked to do so by the contracted courier or postal service

For orders placed as of June 19th 2026:

While our prices are shown net of any taxes, during checkout you will see any applicable taxes, duties or customs fees displayed and added to your order total, so that you don't have to worry about any additional charges upon delivery.

Rev: Jun 2026

Shipping and handling charges include delivery to the address provided and shown in your order details, subject to local or national regulations, as well as country-specific policies of the courier or postal service. Taxes, duties, or any other local fees at the destination are not included in the prepaid shipping and handling fee (unless you use the pre-paid service called Passport). By placing an order with Ergowear, you acknowledge that you know what taxes, duties, or other related charges may be applicable in your country and agree to pay if requested by the contracted courier or postal service. This does not apply if you used the Passport delivery service.

Rev: Feb 2025

Please check the online tracking information displayed in the completed orders section of your Ergowear account, or the status update email you received when the order was shipped. If you need any assistance, please do not hesitate to contact us.

Rev: Jun 2024

When items are available for pre-order, you will see an estimated shipping date displayed next to that item; including a pre-ordered item means that the whole order will not be shipped until the pre-ordered item is ready.

Rev: Mar 2022

We will normally ship the order within 1 business day, but it may sometimes take longer, depending on our payment processors’ anti-fraud policies and product availability. When one product of the order has a later shipping date, the other items will also be shipped later. Similarly, if the order includes a pre-order item, by default, the whole order will be shipped when the pre-order item becomes available.

If we cannot ship within 7 business days, you will receive an automatic status update that your order is delayed and an estimated shipping date. If this happens, please feel free to contact us if you would like to cancel the delayed item or the whole order. An estimate of the transit time to your location is given next to the shipping method during checkout and on subsequent documents. This time does not include possible delays during customs clearance at the destination (if applicable).

Yes we do!

As of June 2026 international shipping is only available to countries where pre-paid taxes and duties are available through our contracted service partner Passport. In some locations, not all forms of payment may be accepted.

Rev: Jun 2026

Shipping is FREE for orders over US$ 120.00.

For international orders the shipping cost are now shown together with applicable duties, taxes and customs processing fees so that you don't have to worry about any extra costs upon arrival or your order. 

Rev: Jun 2026