Shipping

No problem, our agents speak Spanish, Portuguese, German, and Italian!

  • No hay problema, ¡también hablamos Español! Y en Chrome puedes usar la herramienta Google Translate en la barra superior de cada pantalla. Sabemos que la traducción no es perfecta, pero al menos ayuda en los pasos del proceso de compra.
  • Não tem problema, também falamos Português! No Chrome também é possível usar a ferramenta Google Translate na barra superior de cada tela. Sabemos que a tradução não é perfeita, mas pode ajudar no processo de compra.
  • Kein problem, wir sprechen auch Deutsch! Und Sie können mit Chrome die Google Translate-Funktion oben auf jeder Seite aktivieren. Wir wissen, dass die automatische Übersetzung bei weitem nicht perfekt ist, aber sie kann während des Bestellvorgangs sehr hilfreich sein.
  • Nessun problema, parliamo anche Italiano! Se utilizzi Chrome puoi anche abilitare Google Translate su ogni pagina. Sappiamo che la traduzione non è perfetta, ma può essere di grande aiuto nell'acquisto.

Rev: Feb 2022

The main reason for customer’s not receiving their order is because of some issues with the courier. If you haven’t received your package, but we have delivery confirmation from the courier, we will contact them and ask about your shipment with the tracking and or parcel number. Please contact us with the details

Rev: Feb 2025
We normally ship within 2-7 days of having received payment confirmation. Why? Two days is the minimum because customers often contact us the day after placing an order with change requests. Once the orders are processed by our logistics partner in Florida, we cannot make any changes. Transit time depends on the destination, and to many other factors beyond our control such as customs processing times, delays due to weather conditions etc. Normally we estimate that domestic deliveries within the continental USA take between 4 and 7 days after shipment, international deliveries usually take under 2 weeks, but if they take longer it's no cause for alarm.

Suppose the shipping of your package has been delayed for any reason. You can use any contact means to let us know. We normally respond within regular working hours in EST. If this is the case, please always send us your order number for a faster response. Also, once a ticket has been raised, we will contact you until we have received confirmation that the item has been received.