My package was marked “delivered”, but I never received it.
The main reason for customer’s not receiving their order is because of some issues with the courier. If you haven’t received your package, but we have delivery confirmation from the courier, we will contact them and ask about your shipment with the tracking and or parcel number. Please contact us with the details
Rev: Feb 2025How long does shipping take?
We normally ship within 2-7 days of having received payment confirmation. Why? Two days is the minimum because customers often contact us the day after placing an order with change requests. And sometimes, when inventories are low, the same item may be ordered simultaneously by different customers. Because we are the manufacturers, the extra couple of days gives us the time needed to replenish the stock of products.What happens if my package has not shipped?
Suppose the shipping of your package has been delayed for any reason. You can use any contact means to let us know. We normally respond within regular working hours in EST. If this is the case, please always send us your order number for a faster response. Also, once a ticket has been raised, we will contact you until we have received confirmation that the item has been received.